Role: 2nd Line IT Support Engineer Location: GloucesterSalary: 40,000Are you ready to take your technical expertise to the next level? Our client, a leading managed service provider, is seeking an astute personable and proactive 2nd Line IT Support professional. This permanent role offers not only a generous salary of 40,000 but also the flexibility of hybrid working-a balance between office collaboration and remote efficiency.Key Responsibilities:Diagnose and resolve complex second line issues effectively (Microsoft, systems, infrastructure and security)Provide exceptional support across various platforms.Collaborate with team members on escalation matters when necessary.Essential Criteria:A valid driving licence due to travel requirements related to this position.Desired Skills and Experience:Technical Acumen: Bring solid experience supporting Windows OS, Active Directory, Office 365-ensuring smooth operations for clients at all times.Communication Proficiency: Use clear communication channels both internally within teams as well as externally towards customers ensuring transparency throughout issue resolution processes.Problem-Solving Prowess: Exhibit strong analytical skills required for troubleshooting network systems or software malfunctions swiftly yet meticulously without compromising quality standards set forth by company protocols.This opportunity stands out because it promises growth within an innovative environment where each day presents new challenges that fuel