We are looking for a Manager to join us in creating an exceptional guest experience by guiding and working alongside our in-store teams so that they are able to execute store operations on the day to day. The role is base in Central London area. Job Summary Profile: You are a people focussed, results driven individual who possesses a track record of leadership by example, with a strong understanding of KPIs, P and L''s, and management reporting, and are confident in coaching teams toward growth.Create Impact Develop and maintain extensive knowledge of our products and ensure team-members are able to communicate those products to our guests in an approachable manner. Lead by example by modelling professionalism through creating and sustaining a strong team ethic and instilling high standards across operational and financial goals. Protect and ensure a consistent high quality customer experience by making sure the shop is open and operates in accordance with the shops business hours, and that all members in the team are punctual and professional. Model the highest standard of attention to detail, inspiring others towards achieving key performance metrics such as our in-store audits. Take responsibility for overall store operations within the cluster, provide first line HR support to your teams, and have confidence in managing upwards as well as within your cluster.Set others up for success Act as a gatekeeper, ensuring our guests receive a high level of quality and consistency