A progressive social housing provider in Greater Manchester is seeking an Interim Head of Customer Experience to provide senior leadership during a key period of service focus and organisational development.This is a high-impact assignment for an experienced housing professional who can quickly assess, stabilise and enhance customer services while supporting long-term strategic direction.The RoleReporting to the executive team, you will:Provide strategic and operational leadership across customer-facing housing servicesLead service improvement activity aligned to regulatory expectations and tenant satisfaction measuresStrengthen resident engagement, customer insight and CRM-led service deliveryOversee complaints performance, service standards and customer outcomesLead responses relating to the Housing Ombudsman and ensure learning is embeddedProvide stability, direction and leadership to established teamsSupport the organisation in embedding a genuinely customer-first cultureAbout YouTo be considered, you will bring:Extensive experience within the social housing sector with appropriate professional qualifications (CIH Level 4+ preferred)Proven experience leading teams and shaping customer-focused housing services, including CRM environmentsDemonstrable experience managing complaints performance and Ombudsman responsesStrong understanding of the regulatory environment and tenant satisfaction measuresExperience across estate management, allocations and debt management (highly d