**SALARY QUOTED IS TAKE HOME PAY**. **OVERALL PURPOSE OF ROLE**. **MAIN ACTIVITIES AND RESPONSIBILITIES**. To assume management of individual shop premises during the absence of designated Shop Managers (ie days off, holiday and other absences).. Using the working practices, policies and procedures set by Senior Management and the values of Alex TLC, ensure the charity shop business is run accordingly.. Work within the budgets and achieve the financial targets set by the business in line with strategic requirements.. Work to the high standards expected at all Alex TLC shop premises according to the rotas set by the Retail Area Manager.. Work as a team member, taking full responsibility for all shop duties required wherever placed.. Work as directed by the Retail Area Manager.. Supervision of Assistant Shop Managers, Retail Assistants and Voluntary Workers.. Recruitment of Voluntary Workers.. Participate in all training and legislative checks required by Alex TLC, statutory and specific to role.. CUSTOMER RESPONSIBILITIES (INTERNAL and EXTERNAL). Maintain excellent levels of customer service (remembering customer service extends to colleagues and service providers, as well as customers), going above and beyond where possible.. PEOPLE MANAGEMENT RESPONSIBILITIES. Assign and supervise the duties of any Assistant Shop Manager on site.. Supervise the management and training of all Retail Assistants and voluntary workers to ensure they can work safely, correctly, effectively and efficiently according to Alex TLC values, working practices, policies and procedures.. To develop and maintain efficient and effective voluntary worker rotas.. TECHNICAL RESPONSIBILITIES. Expert knowledge of the safe and correct use of all equipment used in the day to day running of the charity shop, for example the till, steamer, pricing equipment.. Ability to train others in the safe and correct use of such equipment.. OTHER FEATURES OF JOB. Hours of work are according to the opening hours of the premises assigned by the rota and Alex TLC Working Practice Policy.. To undertake ad-hoc duties as required.. Opportunity to participate in Alex TLC charitable activities and events.. LOCATION. Cover shop managers are expected to work in any South East London Alex TLC premises according to the rota set by Senior Management.. PERSON SPECIFICATION . EDUCATION, QUALIFICATIONS AND TRAINING. ESSENTIAL: Alex TLC Literacy and Basic Mathematics test pass, computer literacy. DESIRABLE: GCSE, ‘O’ Level or equivalent Mathematics and English Language, customer service, management or business qualification. EXPERIENCE. ESSENTIAL: Experience in a charity retail position and/or customer service role with excellent telephone and written skills; brand awareness. DESIRABLE: Basic understanding of leukodystrophy and the work of Alex TLC; charity retail. WORK BASED COMPETENCIES. · Excellent customer service skills. · Excellent telephone skills. · Excellent writing skill. · Excellent numerical ability. · Excellent organisational ability. · Excellent management skills. · Flair for display. · Knowledge of operational and emergency procedures. · Ability to work in a team. · Commercial acumenExperience:

RequiredLanguages:

English – AdvancedEmployment:

Full-timeSalary:

£23,000 – £24,000 yearlyBenefits:

Staff discount, performance bonus

About Alex, The Leukodystrophy Charity:

Our charity shops provide essential income to support families and individuals living with leukodystrophy - a group of rare, often terminal, neurodegenerative brain disorders that devastate the lives of those affected.

#J-18808-Ljbffr