THE OPPORTUNITYThis is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider and Sunday Times ''Best Places to Work'' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, they support over 80,000 organisations and 13 million lives across the UK and Ireland. Part of a global Group, with 14 operating companies and a group turnover of circa 500m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.The RoleYou will be responsible for your own portfolio of clients, managing the contract renewal and any retentions issues specifically. We are looking for someone with retentions experience, who can handle those difficult conversations, listen to a clients concerns, address them and find a resolution. If you have experience of upselling / upgrading customers, successfully retaining business and managing contract renewals, please apply today and we''ll be in touch to discuss further! Day to Day ResponsibilitesWorking towards a telephony KPI.Renewal negotiations handling Identify opportunities to up-sell and actively promote additional services Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our propo