Senior Retail Consultant | Aesop Richmond II, London | Full Time FTCLocation: London

Job Tags: Operations

About The RoleSenior Retail ConsultantFor over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organization, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role PurposeAs a Senior Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What We Are Looking For

Experience operating within a customer service role or environment

Effective selling skills and the ability to drive commercial outcomes

History of successfully participating in and contributing to a team

Demonstrated ability to utilize empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all

Open mindset and deep curiosity seeking to understand others, listen without judgment and act on diverse perspectives

Strong communication and problem-solving skills

Working knowledge of skin care and skin care industry (advantageous)

Knowledge of hair care, body care, fragrance and home categories (advantageous)

This position is Full Time on a fixed term contract, 40 hours per week and operates an on-site working pattern.

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