Client Local Authority in NewhamJob Title Service Development Lead - Tenancy ServicesPay Rate 500 DAILY UMBRELLAHours 36 Hours a week(Mon-Fri)9AM-5PMDuration Initial 3 month contractLocation HYBRID WORKING-2 Days a week office based from Bridge Road, StratfordDescription Organisational ContextThe role sits within the Housing and Tenancy Services Directorate at the London Borough of Newham.The service is undergoing a post-regulatory improvement programme, with a focus on embedding strategic leadership, regulatory assurance, and resident-focused service delivery.The role supports transformation across multiple housing functions including tenancy management, especially and focussing on, identifying vulnerabilities and knowing our tenants.Key ResponsibilitiesLead the development and implementation of service improvement plans aligned with regulatory standards (e.g. Social Housing Regulation Act, Consumer Standards).Co-produce policies, procedures, and service models with staff.Coordinate cross-functional working groups to deliver priority improvement projects.Contribute to and implement performance frameworks and service standards.Draft business cases, project plans, and reports for senior leadership and governance boards.Provide subject matter expertise on vulnerabilities, regulatory compliance, and service design from a housing services perspective.Essential Skills and ExperienceProven experience in service development or transformation within social housing or local government