WSR are recruiting for Senior Service Administrator for our well-established client in Sittingbourne.Job Title: Senior Service AdministratorRole Type: PermanentLocation: Sittingbourne Fully Office Based Monday to Friday Senior Service Administrator Role Overview:Are you an organised, proactive administrator who thrives in a fast-paced service environment? We re looking for a Senior Service Administrator to play a key role in keeping a busy service operation running smoothly.This is a varied and rewarding position where you ll act as the central point of coordination between engineers, customers, and internal teams. You ll also support and guide a small team of administrators, leading by example and helping to maintain high standards across the board. Senior Service Administrator Responsibilities: Overseeing the day-to-day administration of a busy service departmentSupporting, guiding, and coordinating a team of service administratorsActing as a key link between engineers, customers, and internal departmentsManaging service calls, work orders, purchase orders, and related documentationScheduling engineers work, maintaining diaries, and approving daily hoursEnsuring service records, maintenance logs, and month-end closures are accurate and completeLiaising with customers to arrange work, resolve queries, and follow up on outstanding itemsMonitoring service performance against agreed KPIs and contract requirementsAssisting with invoicing support, job margin monitoring, and repor