Department:

ITEmployment Type:

Full TimeLocation:

BirminghamDescription

As an Senior IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our internal IT systems. You will be the first point of contact for resolving technical issues, providing efficient and effective support to colleagues across various departments. This is a fantastic opportunity for a tech-savvy individual eager to develop their IT career within a growing company.Ranked 29th in the National Accountancy Age ranking by firm size. With over 700 talented individuals across the UK and Ireland, we\''re a force to be reckoned with. Our core services are Accountancy and Business Services, Audit, Corporate Finance, Forensic Accounting, and Taxation alongside outsourced FD and HR support. Integrated into our DNA are the values of Fairness, Working and Succeeding Together, Integrity and Valued Relationships. This shapes everything we do, creating a vibrant and supportive work cultureKey Responsibilities

Provide 2nd/3rd line IT support, troubleshooting hardware, software, and network issuesInstall, configure, and maintain IT hardware and software systemsAssist with the setup of new user accounts, permissions, and passwordsManage and resolve IT support tickets, ensuring issues are resolved promptlySupport remote users and ensure they have access to required systemsWork with cloud platforms such as

Microsoft Azure

for user management, virtual machines, and other servicesMonitor and manage network infrastructure using

Cisco Meraki , including switches, access points, and firewallsCollaborate with the wider IT team to maintain system security and performanceContribute to ongoing IT projects and system upgradesSkills, Knowledge and Expertise

Proven experience in an IT support roleStrong knowledge of Windows operating systems, Microsoft Office Suite, and basic networkingFamiliarity with IT hardware (desktops, laptops, printers, etc.)Ability to diagnose and resolve IT issues efficientlyExcellent communication and customer service skillsA proactive attitude with a willingness to learn and adaptBenefits

25 days annual leave (increases with length of service) plus normal statutory bank holidays)Flexible and Hybrid WorkingLife assuranceBuy and sell annual leaveCycle to work schemeGreener car schemeRegular development reviews and trainingGroup staff pension schemeWellbeing refreshments

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