Complaints and Fraud Officer Part-Time (25-30 Hours per Week) Hybrid WorkingSalary: Up to £28,000 FTE (Pro Rata)A highly regulated organisation is seeking an experienced Complaints and Fraud Officer to join its team on a part-time basis. This is an excellent opportunity for a motivated and analytical professional with a strong background in complaints handling, regulatory compliance and fraud investigations.Working within a fast-paced environment, you will play a key role in ensuring fair customer outcomes, maintaining regulatory standards and supporting continuous improvement initiatives across the business.Key Responsibilities Manage and investigate customer complaints in line with FCA requirements and internal procedures.Handle and respond to Ombudsman complaints, ensuring robust investigations and timely resolutions.Support fraud investigations and debt recovery activities.Prepare and submit FCA complaints reporting.Analyse complaints and fraud trends, providing actionable insights and recommendations.Produce management information and reports for senior stakeholders.Coordinate team workloads to ensure service and regulatory standards are met.Conduct quality assurance reviews and identify opportunities for improvement.Coach, support and develop colleagues to enhance capability and performance.Build effective relationships with stakeholders across the organisation. About You You will have: Proven experience managing complaints within a highly regulated environment, ..... full job details .....