We are currently recruiting an Inbound Customer Service Advisor to join a busy and friendly team. This role involves handling incoming calls from customers, responding to enquiries, resolving issues, and providing a high standard of service at all times. Key responsibilities: Answer inbound calls and respond to customer queries Resolve issues efficiently and professionally Accurately update customer records and systems Work to service levels and quality standards The ideal candidate will have: Previous customer service or call centre experience Strong communication and listening skills A calm, professional approach and good attention to detail Basic IT skills and confidence using computer systems