Your New Role We are recruiting a Level 2 Deskside Support Engineer to provide onsite, user facing support at a large, regulated site environment. This is a hands-on deskside role covering standard Level 2 support across end user devices. Your Responsibilities Provide Level 2 deskside support for PCs, laptops, peripherals and standard business softwareDiagnose and resolve hardware and software issues directly with end usersPrepare, configure and deploy end user devicesCarry out IMAC tasks in line with defined proceduresMaintain accurate ticket updates and asset recordsWork within agreed SLAs, processes and escalation pathsCommunicate professionally with users in a controlled site environment You Will Have Previous experience in a Level 2 deskside or onsite support roleStrong hands-on experience supporting PCs, laptops and peripheralsConfident operating in a face-to-face support environmentFamiliarity with Windows based end user environmentsExperience using ticketing systems and following structured processesAble to work independently while adhering to site rules and procedures Additional Information Due to the nature of the site, there is a more extensive onboarding and access process, which the successful engineer must be willing to complete.