Technical Support Manager - Drainage Industry Location: West Essex Salary: £50,000 - £57,200 Hours: Monday - Friday, 08:00 - 17:00 Have you built a career in commercial and domestic drainage but no longer want to be out on the road every day? Would you like to put your technical knowledge to use in a management role that allows you to support other engineers while enjoying set office hours? If so, this could be the perfect next step for you. Our client, a well-established plumbing and drainage company specialising in the commercial sector, is looking for a Technical Support Manager to join their growing team. This is an exciting opportunity for a skilled and experienced drainage professional who wants to use their expertise to guide and support a large team of engineers from a predominantly office-based role. Key Responsibilities Manage and provide technical guidance to a team of 40+ drainage engineers Conduct staff reviews, disciplinaries and interviews in collaboration with HR Provide hands-on technical support for complex or problem jobs Work closely with the operations team to resolve technical queries Oversee and support the help desk to ensure smooth operations Attend client meetings when required to provide expertise and reassurance Handle technical queries and complaints related to reactive works Ensure health and safety standards are maintained across all works Deliver training and mentoring for engineers to enhance skills and knowledge Skills and Experience Requir