Are you an experienced Customer Service, Sales Support or Account Coordinator who enjoys building strong relationships with customers and taking ownership of key accounts?I''m working with a successful and established business in Leeds that is looking for a proactive and highly organised Key Account and Customer Support Executive to join its team. This is a fantastic opportunity for someone who enjoys being the person customers can rely on, while also working closely with internal teams to ensure orders, queries and issues are handled smoothly from start to finish.The role would particularly suit someone who has experience working with large retail or commercial Key Accounts, enjoys building professional relationships and has excellent attention to detail.Leeds 28,000 + 10% quarterly bonus Hybrid after trainingThe roleTake ownership of customer enquiries across email, telephone and social media, ensuring queries are dealt with promptly and professionally.Provide first-line pre-sales and product support, knowing when to escalate more technical queries to the appropriate internal team.Manage customer orders from initial purchase through to delivery, resolving payment, cancellation, returns and delivery issues where required.Proactively manage a portfolio of Key Accounts, maintaining regular communication and developing strong, professional working relationships.Coordinate Key Account orders, working closely with Sales, Accounts, Technical Support, Logistics and other internal ..... full job details .....