Join a thriving industrial/manufacturing company as a French Speaking Customer Service professional in Lanarkshire. This role requires fluency in French and a strong focus on delivering excellent service to customers.Client DetailsThe employer is a well-established, medium-sized organisation within the industrial/manufacturing sector. They are known for their innovative approach and commitment to providing high-quality products and services to their customers.DescriptionRespond to customer inquiries via phone, email, and online platforms in both French and English.Provide accurate product and service information to customers in a timely manner.Resolve customer issues and complaints with professionalism and efficiency.Process orders and ensure accurate and timely delivery coordination.Maintain detailed and up-to-date records of customer interactions.Collaborate with internal departments to address customer needs effectively.Support the sales team with customer-related tasks and follow-ups.Contribute to continuous improvement initiatives within the customer service department.ProfileA successful French Speaking Customer Service professional should have:Fluency in both French and English, with excellent written and verbal communication skills.Previous experience in customer service within the industrial/manufacturing sector is advantageous.Strong organisational and problem-solving skills.Proficiency with standard office software and customer management systems.A customer-focused