Onboarding, Connectivity, L2 support, Ticketing, Client facing, ZenDesk or Salesforce or Jira or ServiceDesk. We are working with a London based FinTech to secure the services of a Level 2 Client and Business Support Analyst, to support client onboarding to the clients consolidated tape services. The Business Support Analyst will work with both internal stakeholders and clients to address issues and questions on product and service features, onboarding processes (connectivity, legal terms, fees andamp; invoicing), responding with timely solutions, and contributing to ongoing service enhancements. The successful candidate will have good analytical, problem solving and organisational skills, and interpersonal qualities. They will be technically savvy, able to collaborate well with colleagues and clients alike, and somebody who displays issue ownership and accountability. Key Responsibilities: Develop specialist knowledge of our consolidated tape services and client onboarding processes. Level 2 point of contact for new client onboarding, including ability to resolve common queries and exceptions. Working collaboratively and providing escalation point to our L1 Support team based in Manila on issues and queries, and assisting our product and industry specialists where required. Champion use of the client support ticketing system and ensure comprehensive database of client facing user guides and FAQs is kept up to date Troubleshoot more complex tickets raised by clients, prior