Quality Manager Role Overview Our client is a world-leading specialist print and packaging manufacturer based in Bury St Edmunds, operating within a highly regulated environment. Driven by a culture of continuous learning and innovation, the business develops specialist solutions in direct response to customer needs and plays a critical role supporting pharmaceutical, healthcare, and medical customers, where compliance, traceability, and robust quality controls are non-negotiable. They are now seeking an experienced Quality Manager to take full ownership of the Quality Management System and lead quality excellence across the business. This is a senior, hands-on role within a regulated print and packaging environment, requiring confidence in managing demanding customers, rigorous audits, and complex compliance requirements. The role also includes oversight of quality systems across three smaller group companies. Key Responsibilities Own, maintain, and continually enhance the Quality Management System (QMS) in line with pharmaceutical and healthcare customer requirements. Ensure ongoing compliance with ISO 9001, ISO 14001, and other relevant regulatory and customer standards. Act as the primary quality interface for pharmaceutical and healthcare customers, managing technical queries, audits, and compliance expectations. Lead and host internal, customer, and third-party audits, ensuring a constant state of audit readiness. Manage deviations, non-conformances, CAPA, and lead eff