Overview

Field Desktop Support Engineer with Office365 and Google Workspace experience. This is a field-based, on-site role requiring a full clean driving license and access to transport. An Enhanced DBS check is required, and work visas cannot be sponsored. This is a fantastic opportunity to join a growing IT support team, where you will play a key role in providing first-class technical support to users across multiple locations.Key Responsibilities

As a Field Desktop Support Engineer, provide on-site and remote IT support, ensuring users receive fast, effective resolutions to their technical issues.Work as part of a wider IT team, supporting desktop and mobile devices, peripherals, and networks while maintaining high customer service standards.Technical Support and Troubleshooting

Maintain and support desktop and mobile devices (laptops, Chromebooks, tablets).Diagnose and resolve hardware and software issues for printers, scanners, interactive screens, projectors, and AV equipment.Troubleshoot basic networking issues (wired and wireless).Assist with image build and deployment for Microsoft and Apple devices.Support users with Microsoft 365 and Google Workspace applications.

Customer-Focused IT Support

Act as the customer-facing representative for IT support, delivering fast and efficient service.Assist the service desk in delivering high-quality IT support, escalating issues when necessary.Provide clear technical guidance to users, including those who may not have IT backgrounds.Maintain accurate records of service requests in the IT ticketing system.

Collaboration and Best Practices

Work effectively with remote IT teams, ensuring smooth communication and problem resolution.Support the implementation of ITIL best practices to improve IT service delivery.Contribute to continuous improvement initiatives to enhance IT support efficiency.

What We\''re Looking For

Technical Skills and Experience

Experience supporting desktop and mobile devices (laptops, tablets, Chromebooks).Knowledge of peripheral support, including printing, scanning, AV equipment, and interactive screens.Basic understanding of wired and wireless networking.Familiarity with image deployment tools for Microsoft and Apple devices.Operational knowledge of Microsoft 365 and Google Workspace.IT qualifications equivalent to CompTIA A+ or similar.Experience using IT service desk ticketing systems (e.g., ServiceNow) is an advantage.Soft Skills and Behaviours

Excellent customer service skills with a proactive, problem-solving approach.Strong communication skills, both verbal and written.Ability to prioritise workloads and work under pressure.Strong troubleshooting abilities, knowing when to research issues or escalate problems.Ability to build strong working relationships with remote teams and users.Application Details

All our roles are UK based. When submitting your application to Colossus, please ensure the following:Your CV has your address and postcode.You also have your correct phone number and email address so we can contact you as soon as possible regarding your application.For confidentiality purposes, please remove any references to contact phone numbers and email addresses from your CV.Seniority level

AssociateEmployment type

Full-timeJob function

Information TechnologyIndustries

Information Services

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