Technical Services Facilities Manager (Soft and Hard Services), Central London, 60,000 to £65,000 plus full package Our client is a dynamic national Facilities Management company committed to delivering exceptional workplace experiences. They specialise in supporting corporate office occupiers by managing high-performing hard services estates and providing outstanding customer service. They are currently seeking an experienced Technical Services Facilities Manager to lead the delivery of Helpdesk and Hard Services at a prestigious law firm in Central London. This is a client-facing leadership role that requires a strong operational focus and a commitment to delivering a five-star service across all aspects of facilities management. About the Role As Technical Services Facilities Manager, you will be responsible for the full scope of the contract, from service delivery and compliance to financial performance and client relationship management. Leading an on-site maintenance team, you will ensure consistent, high-quality service while acting as the key point of contact for the client. Your responsibilities will include: Overseeing day-to-day Helpdesk and Hard Services operations Managing PPM and reactive maintenance to ensure compliance and safety Leading small works and project delivery Producing monthly reports and data analysis for the client Ensuring full statutory compliance across the estate Taking ownership of contract PandL and billing Identifying and driving service im