Job Title: German Speaking Customer Service Team LeaderLocation: Leicestershire (commutable from surrounding areas)Salary: 38,000 - 43,000 per annumAbout the CompanyWe''re working with a well-known international retail brand recognised for its high-quality products and exceptional multilingual customer service. They''re now looking for an experienced German Speaking Customer Service Team Leader to manage and develop a small European support team, ensuring outstanding service across all markets.The RoleAs the German Speaking Customer Service Team Leader, you will oversee a small team of German and French-speaking advisors. You''ll provide guidance, coaching, and support to ensure a consistently high standard of customer service while driving performance and identifying opportunities for improvement.Lead and support a small team of German and French-speaking advisorsHandle complex or escalated customer queries via email, phone, chat, and social mediaCoach team members and assist with onboarding and trainingEnsure all customer interactions are resolved efficiently and professionallyCollaborate with departments such as logistics, e-commerce, and marketingIdentify opportunities for process improvement and share best practicesThe CandidateFluent in German (French advantageous) and English, both spoken and writtenMinimum 2 years'' experience in customer serviceExperience handling escalated or complex queriesStrong communication, problem-solving, and team-support skillsAble to work i