Job Title: Office, Facilities & Logistics Manager

Location: London with Hybrid considered

Salary: -37,000 per annum

Job type: Full time, Permanent

About Dress for Success Greater London (DfSGL):

DfSGL supports women to develop the skills, practical resources and professional presentation needed to enter, return to and progress in the workforce.

About the Role:

A broad, hands-on management role responsible for the operational infrastructure enabling DfSGL to deliver its mission effectively, safely and sustainably.

Management responsibility for DfSGL''s office and facilities; day-to-day IT coordination; stock, inventory, donations and storage; logistics; retail operations, reopening and ongoing management of the charity shop; operational volunteers; suppliers and contractors; delivery of events, pop-ups and fundraising initiatives.

A central purpose is to ensure DfSGL makes effective use of its physical assets, donated stock, retail opportunities and volunteer capacity. Including developing the charity shop and appropriate retail activity as sustainable sources of unrestricted income, maximising the value generated from donated goods, controlling operational costs and identifying in-kind solutions wherever practical.

A restructured and consolidated management position. Bringing together and elevating the essential functions currently undertaken across the Team Administrator/Volunteer Coordinator and Director of Retail. It is not a programme-management role.

Key Aspects of the role:

• Office Management & Organisational Operations
• Facilities, IT & Health and Safety
• Charity Shop, Retail & Income Generation
• Stock, Donations, Inventory & Logistics
• Operational Volunteer Team Leadership
• Events, Fundraising & Corporate Activity Support
• Budgets, Suppliers & Operational Controls
• Systems, Reporting & Continuous Improvement

Please note that this is not an exhaustive list. A full job description is available on request.

Person Specification

Essential:

• Significant experience in office-management, operations, facilities, logistics, retail-management or comparable role,responsibility for multiple operational functions.
• Demonstrable experience managing people, including planning workloads, setting expectations, supervising performance and building effective teams.
• Experience of retail operations, charity retail, merchandising, commercial operations or another environment involving responsibility for income, customers and stock.
• Ability to manage or contribute meaningfully to income targets, budgets, costs and operational KPIs.
• Experience of stock, inventory, donations, storage and/or logistics management.
• Experience managing facilities, premises, contractors, suppliers or service providers.
• Practical experience coordinating workplace IT, equipment or technology support and confidence escalating technical issues.
• Strong organisational and project-management skills, ability to manage several operational priorities simultaneously.
• Experience developing, implementing and improving operational systems, procedures and controls.
• Understanding of workplace health and safety, operational risk and compliance.
• Strong numerical and administrative capability, including spreadsheets, digital systems and standard office software.
• Ability to analyse operational information, produce reports and make management decisions.
• Strong written and verbal communication skills, ability to work effectively with staff, volunteers, clients, suppliers, corporate partners and other external stakeholders.
• A resourceful, commercially aware and solutions-focused approach, strong commitment to value for money and responsible stewardship of charitable resources.
• Ability to work independently, exercise sound judgement and take ownership of operational outcomes.
• Commitment to equality, inclusion and the purpose of DfSGL.

Desirable experience:

• Charity, fashion, resale or another mission-led retail environment.
• Opening, relaunching or materially improving a retail operation or comparable income-generating activity.
• Recruiting and developing volunteer teams for retail or operational delivery.
• Charity-retail controls.
• Visual merchandising, pricing, retail promotions or stock optimisation.
• Developing corporate or in-kind donation relationships.
• Supporting fundraising or income-generating campaigns/events.
• Managing office moves, refurbishments, installations or facilities projects.
• Inventory or stock-management systems.
• Circular fashion, sustainability and responsible stock management.

Job Package:

• Hybrid working considered
• 28 days inclusive of bank holidays
• Workplace pension

Please click APPLY to submit your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Office Manager, Facilities Manager, Operations Manager, Office Administrator, Logistics Manager, Retail Management, Senior Office Executive, Operations Management may also be considered.