Position; Sales Administrator Location; Thame Salary; 30,000 per annum Planet Recruitment have registered a new opportunity for a well-established organisation who are seeking a Sales Administrator based in ThameThis role is initially to cover a 12 month period with the look of going permenant at the end. Due to location you will ideally drive Working hours are Monday to Friday 9am - 5pm. Main responsibilities;Customer First Support Line: Serve as the initial point of contact, delivering superior customer experience via phone, email, and (video) chat.Customer Support and Troubleshooting: Provide expert guidance on product-related topics (installation, usage, maintenance) and services (delivery, warranty) and handle complaints, offering appropriate solutions and follow-ups to ensure resolution.Coordination: Communicate with transport service providers to ensure seamless delivery processes.Order Processing: Manage orders, returns, and complaints efficiently in our e-commerce system.System Monitoring: Ensure smooth operations by regularly checking system processes and payment options to deliver a flawless online store experience.Reporting: Keep records of core performance metrics, including NPS, CSAT, and other customer KPIs, to drive improvement initiatives.Continuous Improvement: Proactively identify and implement process improvements for optimized service delivery and data maintenance.Community Management (Social Media): Engage with followers and respond to comments and me