Information Technology Support Team Lead

Based on-site within London Borough of NewhamTo lead the onsite team in delivering a consistently excellent and familiar service to our client, in line with the business strategy. To be a motivational leader, where decisions are based on individual, team, client and business awareness. Excellent people skills that facilitate a happy team continuously seeking development, to provide an excellent service resulting in a high level of client satisfaction.Objectives :Designing and implementing development strategies for all roles within the onsite team, to create a more knowledgeable, stronger, and more versatile team.Responsible for implementing strategy, delivering standardisation and consistency to all areas of the team for streamlined, valued and effective support to clients.Analyse, report on and take appropriate action on the performance of the team to continuously improve the service provided.Be a constant, visible, and approachable member of the client’s service management team, driving a positive and inspirational attitude.Communicate regularly and effectively on all matters relating to the client’s requirements, to create strong relationships with clients and colleagues.Management of the team and its activities, ensuring they are adequately equipped to deliver the support service.Personal Specification:Minimum experience of 2 years managing a teamFriendly, approachable, empathetic and sincere with excellent communication skillsTechnical knowledge and experience of IT and IT support, its processes and proceduresSeniority level

Mid-Senior levelEmployment type

Full-timeJob function

Information TechnologyIndustries

IT Services and IT Consulting

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