Operations ManagerLocation: Leeds City Centre (Hybrid, 3 days per week onsite) Salary: Up to £50,000 + BenefitsWhy Apply?Are you an experienced Operations Manager, Customer Service Manager or Team Leader who enjoys developing people, improving processes and delivering excellent customer experiences?We''re looking for an Operations Manager to lead customer-focused teams, drive operational performance and ensure customers receive outstanding service. You''ll have the opportunity to influence how the function operates, implement improvements, and play a key role in shaping customer experience across the business.Previous experience in a technology business isn''t essential. What matters most is your ability to lead teams, manage performance, and create a culture focused on service excellence.ResponsibilitiesLead, coach and develop customer service and operational teams.Drive customer satisfaction, service quality and operational performance.Manage escalated customer issues and ensure effective resolution.Monitor KPIs and performance metrics, identifying areas for improvement.Deliver process improvement and efficiency initiatives.Analyse customer feedback and operational trends to drive positive change.Ensure effective resource planning and workload management.Build strong relationships with stakeholders across the business.Champion a customer-first culture throughout the organisation.RequirementsExperience in an Operations Manager, Customer Service Manager, Contact Centre ..... full job details .....