The Role: We are currently recruiting for a Customer Account Manager to join a well-established and highly regarded organisation. This is the perfect opportunity for someone who enjoys building relationships, supporting customers, and providing a high standard of service across both administrative and sales-related tasks. You will be part of a supportive team, working in a role where your communication skills and attention to detail will really shine. Based locally, this is a permanent position offering long-term career stability with a business known for its professional approach and friendly environment. As a Customer Account Manager, you will act as a key point of contact for customers, ensuring enquiries are handled efficiently and orders are processed accurately. Main Responsibilities: Manage incoming customer enquiries via phone and email Provide accurate and timely price quotations Liaise with suppliers to source information for non-standard materials Process customer orders and ensure all requirements are fulfilled Build rapport with customers and maintain strong professional relationships Communicate company guidelines clearly and professionally Maintain up-to-date knowledge of company products and services Identify new business opportunities and re-engage inactive customers Maintain accurate quote records, following up on outstanding enquiries Update and manage customer information within internal systems Ensure compliance with company processes and quality proced