Customer Care Advisor (FM Helpdesk) Temp-to-Perm Contract Launch Your Career in Facilities Management in Manchester City Centre Are you looking for a structured opportunity that starts with a contract and leads directly to a permanent role We are urgently seeking a dedicated Customer Care Advisor to join our busy Facilities Management (FM) helpdesk team. This is a Temp-to-Perm position offering immediate experience and a clear path to a long-term career with a major FM provider, based in Manchester City Centre. You''ll be the crucial first point of contact, ensuring service requests are logged, managed, and resolved efficiently. THE OPPORTUNITY: TEMP-TO-PERM Contract Status Temp-to-Perm (Clear path to permanent contract) Location Manchester City Centre Working Pattern Hybrid Working (Monday Friday, 8 am 5 pm) Fridays From Home. Focus Frontline FM Helpdesk and High-Volume Quoted Works administration Training Full training provided on internal systems and processes KEY RESPONSIBILITIES: END-TO-END WORKFLOW MANAGEMENT You will be responsible for managing the full lifecycle of facilities management service requests, focusing on accuracy, speed, and client satisfaction. Frontline Service: Professionally handle planned and reactive FM service requests via phone and email, logging all issues accurately and ensuring appropriate escalation based on priority (e.g., P1 to P4 fixes). Quoted Works Administration: This role heavily involves the raising and administration of a high volume