Job Title: 2nd Line IT Support Engineer - MSP Location: Sheffield (office based, with occasional client visits) Salary: £26,000 to £30,000 depending on experience Hours: Monday to Friday, 9.00am to 5.30pm Contract: Full-time, permanent If you''re working in an MSP and enjoy getting stuck into technical issues properly, this role offers the chance to step into a solid 2nd line position with real responsibility and support around you. We''re supporting an established managed services provider in Sheffield who look after a varied client base across commercial and third sector environments. They''re growing steadily and are now looking to add an experienced 2nd Line MSP Support Engineer to strengthen their service desk. This is an office-based role where you''ll take ownership of escalated tickets, work across client infrastructure, and help keep services running smoothly. You won''t be firefighting all day or constantly travelling. Instead, you''ll be trusted to manage your workload, supported by a capable team and clear processes. What you''ll be doing: Taking ownership of 2nd line support tickets and seeing them through to resolution. Troubleshooting issues across Windows Server, Microsoft 365 and client infrastructure. Supporting user environments, servers, backups and connectivity. Responding to alerts raised by monitoring systems. Providing remote support and attending client sites when required. Documenting fixes and solutions clearly for future reference. Working closely