Operations ManagerHybrid Portsmouth SC Cleared 90,000- 100,000 This is a high-impact role where reliability, security, and performance are critical. You''ll lead the operational support function, ensuring services are delivered consistently, securely, and in line with ITIL best practice, while driving continuous improvement across a complex digital estate. Working closely with engineering, delivery teams, stakeholders, and third-party suppliers, you''ll play a central role in keeping essential services running smoothly within a highly regulated environment. What you''ll be doingOwn day-to-day operations across a large portfolio of live digital servicesLead ITIL-aligned processes including incident, problem, change, release, and service managementDrive proactive service assurance, monitoring, and continuous improvementEnsure rapid resolution of issues impacting availability, security, or performanceSupport the smooth transition of services from delivery into live operationsManage third-party suppliers and ensure SLAs are consistently metProduce service reporting, performance insights, and risk assessments for senior stakeholdersMaintain governance aligned to public sector/ defence standards and cyber security requirements What we''re looking forStrong background in IT Operations, Service Management, or Application SupportProven experience applying ITIL best practices across multiple live servicesExperience supporting large portfolios of live applicationsExcellent stakeholder a