Job Title: Planning Administrator Location: ExeterHours: 37 hours per week, Monday - Friday 9:00 - 17:00Contract Length: ASAP - end of June 2026Pay Rate: £13.83About the RoleWe are recruiting two Planning Administrators to join a busy Planning team based in Exeter on a temporary basis. These roles play a key part in the no-access repairs process, helping to reduce missed appointments and support the delivery of an efficient, customer-focused service.This is an excellent opportunity for experienced administrators who enjoy working with data, liaising with multiple teams, and communicating confidently with customers.Key Responsibilities Processing no-access repair cases on Civica from start to finish with accuracyWorking closely with Customer Services, Enforcement, Housing, and Planning teamsProviding general administrative support to the Planning teamUnderstanding and applying legislation relating to no-access repairsKeeping system and process knowledge up to date and compliantChecking and updating customer contact details and investigating booking issuesDelivering a high-quality, customer-focused serviceProducing daily reports on no-access KPIs and identifying trends using Microsoft ExcelConfidently engaging with customers and internal stakeholders regarding access for repairs About YouThe successful candidate will have: Strong administrative experienceExcellent attention to detailPrevious data entry experienceCustomer service experienceClear and confident verbal and written