IT Operations / Monitoring / Service Management EngineerWe''re looking for a skilled Service Management Engineer to join a growing team. In this role, you''ll be at the heart of the IT monitoring and event management services, ensuring smooth operations, rapid incident response, and proactive service improvement. If you''re passionate about technology, problem-solving, and delivering excellent service, this could be the role for you.What you''ll be doingActing as the first point of contact for event management queries and issues.Monitoring and triaging events, ensuring incidents are logged, categorised, and escalated correctly.Maintaining operational integrity of monitoring systems, including user access and software version control.Supporting proactive identification and resolution of potential service issues before they affect customers.Assisting with documentation, reporting, and service improvement initiatives.Collaborating with teams across ITSM, Operations, and Service Delivery to ensure effective end-to-end service.What we''re looking forEssential skills and experienceStrong knowledge of the Logic Monitor platform (LMCA certification desirable).Experience with N-able N-sight RMM agent deployment and maintenance.Skilled in creating and managing operational checklists for system health.Solid understanding of IT processes and event management within ITSM frameworks.DesirableFamiliarity with ITIL best practices (Event, Incident, and Problem Management).Experience in IT sup