UK Wide Hybrid Permanent £85,000-£100,000 + Bonus + Benefits Most ServiceNow hiring focuses on the platform. This role is different. We''re looking for someone who understands how customer service organisations actually work. Someone who can walk into a business, understand the challenges their customer-facing teams are experiencing, and help design a better way of operating. ServiceNow may be the technology, but the real focus is on customer transformation. Working with a major transformation consultancy, you''ll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. The Opportunity ServiceNow''s Customer Workflows proposition is growing rapidly, and organisations are increasingly looking beyond traditional CRM platforms to improve customer operations. As a senior consultant, you''ll work with business and technology stakeholders to understand current-state challenges, define future-state operating models and develop transformation roadmaps that deliver measurable outcomes. You''ll be involved from the earliest stages of engagement, helping clients identify opportunities, build business cases and shape programmes before implementation teams are brought in. What You''ll Be Doing Leading workshops with customer service, operations and technology teams Mapping customer journeys and service processes Assessing customer operating models and identifying ..... full job details .....