The Team Leader is responsible for the day-to-day management of a team of debt advice caseworkers, managing both performance and behaviours, supporting each individual to develop within their role. A demanding role, whereby the Team Leader will be the main point of contact for their team. Woking collaboratively with all members of the team including; Team Leaders, Service Manager, Operations Manager and Head of Service. A great opportunity to help shape the team, to ensure a flexible and consistent approach to people management and to strive towards achieving the highest level of performance, thus providing our clients with the best level of service. Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time. Equality and Diversity: All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination. You will have 1. Experience of delivering excellent customer service in a regulated environment such as banking, insurance or within a contact centre 2. The ideal candidate will have some debt advice knowledge and some understanding of the current benefits system. 3. Proficient in the use of IT systems such as client management systems, Google Docs, Microsoft Word, Excel; and Outlook 4. Experience of achieving individual KPI s and targets, whilst working in a ch