We are recruiting for a newly created Group Head of Hospitality position on behalf of a well-established, family-run care provider based in Hertfordshire, operating a portfolio of high-quality nursing and care homes across the region.This is a senior, regional appointment created to strengthen and align hospitality standards across the group, ensuring a consistent, high-quality experience for residents and families while respecting the individuality of each home. The RoleReporting into the senior leadership team, this role will operate at a regional support level, working closely with Home Managers and hospitality teams across multiple services. The focus is on raising standards, embedding consistency and sharing best practice across hospitality, housekeeping, dining and front-of-house functions. This is a hands-on, operational role, with the expectation that you are based within the homes rather than working remotely, supporting teams on the ground and leading by example. Key ResponsibilitiesLead and embed consistent hospitality standards across multiple care homesSupport and align housekeeping, dining and front-of-house operationsWork closely with senior operational leaders to drive quality and continuityShare best practice and support training across sitesEnhance customer service and resident experience through practical leadershipEnsure hospitality standards reflect the needs of residents, families and each individual homeAct as a visible ambassador for service quality an