Head office, Bury (Greater Manchester) Permanent Full-Time or Part-Time (min. 30 hrs/week)A unique opportunity has arisen for an Optical Assistant to join the UK''s leading independent online retailer of luxury sunglasses and prescription eyewear, headquartered in Bury, Greater Manchester.With over 20 years of experience and more than 26,000 5?star Trustpilot reviews, they combine expert optical knowledge with trend-setting fashion to deliver a standout customer experience.Job Type and LocationPermanent, ideally full time (minimum 30 hours per week)Office-based in Bury, Greater ManchesterPosition OverviewAs an Optical Assistant, you''ll be a key member of the customer service team, providing personalised eyewear advice and support to customers over email, live chat, and phone. You''ll leverage your optical knowledge to guide customers through frame and lens selections, order-related questions, and aftercare, ensuring every interaction reflects the team''s commitment to excellence.Key ResponsibilitiesRespond to customer enquiries via digital channels (email, chat, phone)Provide tailored recommendations for frames, prescription lenses, and sunglassesSupport customers with order tracking, modifications, and aftercare adviceIdentify and resolve customer concerns with empathy and efficiencyUtilise internal systems to manage and log customer interactions accuratelyMaintain up-to-date knowledge of products and procedures, and share insights with the teamWhat We''re Looking ForPrevio