Lloyd recruitment services are working with a reputable business in the Crawley area who are currently in search of a Resource Scheduler to join their team on a full-time permanent basis.Purpose of job: The role of the Resource Scheduler is to work as part of the Resources Team, who take ownership and responsibility for staffing levels and service level performance.The Resource Planning Analyst shall be involved in forecasting for demand and ensuring staffing matches demand through careful planning; and taking action to ensure KPIs are met; and providing key MI data to stakeholders across the business to show performance against KPIs.What''s in it for you?Salary of 28,000- 29,500 DOE plus excellent company benefitsMixture of office working and WFHMonday to Friday - 35 hour week25 days holiday plus bank holidays on topOpportunity to purchase or sell up to 5 days holiday per yearCompany PensionLife AssurancePrivate Health SchemeDiscounted Gym membershipDiscount of Company products and merchandiseChildcare and Eye Care Voucher SchemeDuties of the Resource Scheduler Monitor agent activity and address non-adherence in real time, to ensure the smooth running of the customer service teamMonitor and respond to real-time call volumes, taking action to assist with hot spots where requiredTwo-way communication with key stakeholders at all levels of the business, providing accurate and friendly responses to all resources related enquiries; and providing performance updates and insightsPu