Job Role: Office Administrator

Contract: Temporary (4–6 weeks)

Hours: 37.5 hours per week

Pay: £13.84 – £14.00 per hour(DOE)

We are currently recruiting for an Office Administrator to join our client on a temporary basis to support with daily administrative tasks. Our client is a plant hire company, and this role will involve assisting with general office administration, customer communication, and maintaining internal systems to ensure the smooth running of the hire desk and wider operations.

Roles and Responsibilities

• Answering the phone and assisting with customer enquiries

• Managing and responding to customer emails

• Supporting the hire desk with daily operational tasks

• Preparing hire quotes and following up with customers

• Confirming with suppliers whether equipment has been delivered or returned

• Updating internal systems in relation to on-hires and off-hires

• Updating systems for equipment returns

• Reviewing PDA reports submitted by drivers

• Liaising with the workshop to obtain pricing for customer charges

• Informing customers of any losses, damages, or additional charges

• Handling customer queries relating to invoices

• Raising and issuing customer invoices

• Processing refunds and additional charges through internal systems

• Contacting customers regarding outstanding payments where required

• Working towards targets including Customer Service scores (NPS), maintaining accuracy of information, and ensuring reporting is completed accurately and on time

• Strong administrative experience

• Previous experience in a similar role

• Knowledge of products (desirable)

• Ability to work on own initiative

• Excellent organisational skills

• Strong attention to detail

• IT literate, including Microsoft Office

• Microsoft Office

• Syrinx

• iHasco Manual Handling

• iHasco Slips, Trips and Falls

• iHasco Fire Awareness

• iHasco COSHH

• Cyber Security

• Risk Assessments / Method Statements (RAMS)

• IPAF (if applicable)

• Company Induction