Customer Experience Manager Hove • £29,000 £35,000 + KPI Bonus (OTE £36,000 £42,000) Hunters are proud to be recruiting for a fast-growing retail client in Hove seeking a Customer Experience Manager to lead their customer service and sales support team. This is an excellent opportunity for a confident people manager who thrives on improving customer journeys, coaching teams to deliver results, and turning enquiries into sales. Customer Experience Manager The Role You will lead a team of Customer Service Executives, ensuring customers receive exceptional service while supporting the business to convert enquiries into sales. Leading and developing the customer service team Driving sales conversion from inbound enquiries Managing customer aftercare and resolving escalated issues Monitoring KPIs and improving team performance Delivering excellent service across phone, email, and online channels Producing performance reports for senior management Customer Experience Manager Experience managing a customer service or sales support team Proven track record improving team performance and KPIs Strong leadership and coaching ability Confident communicator with excellent organisational skills Comfortable working with CRM systems and performance reporting Customer Experience Manager What s On Offer £29,000 £35,000 basic salary KPI bonus (OTE £36,000 £42,000) 31 days holiday including bank holidays (rising with service) Pension scheme and MediCash health plan Staff product discounts F