Overview

Student Experience Officer - College of Engineering and Physical Sciences – Grade 6Location: University of Birmingham, Edgbaston, Birmingham UKFull time starting salary normally in the range £33,002 to £35,608 with potential progression to £39,906Grade: 6Full Time, PermanentClosing date: 5 October 2025Role Summary

Our mission is to work in partnership with students to empower them to get involved, achieve their goals and grow at university. The post holder is responsible for enhancing student engagement, driving continuous improvement in the student experience through a range of projects, and ensuring that students are appropriately supported throughout their journey to graduation and beyond. The post holder will adopt a proactive approach, engaging with students and staff on a day-to-day basis and looking at best practice across the University and wider sector to continuously review, evaluate and enhance services, support and teaching and learning.Working with academic and professional services colleagues across the University, the post holder will largely work in a project coordination capacity to: develop and coordinate the delivery of an annual programme of activity to support students; manage student feedback mechanisms to identify opportunities to enhance student experience; and deliver a range of dynamic communications to all students. They will also provide the first point of contact for a broad range of issues associated with student transition, mobility, progression and retention.Although focusing on current students, the post holder will work with colleagues in Student Recruitment and Admissions, Careers, Business Engagement and Alumni Relations to join up activity across the complete student journey.Main Duties

Work with key staff to develop a sense of inclusion and belonging at university for a wide range of students, with a focus on underrepresented students.Coordinate projects to improve processes related to the student experience; analyse project components, manage milestones and timelines to deliver objectives.Develop and coordinate the delivery of an annual programme of student engagement activities (from recruitment and induction through to graduation and alumni engagement) and support the development of student-led activities (e.g., networking events).Ensure effective operation of student feedback mechanisms (surveys, module/programme reviews, Staff-Student Forums, Student Reps) and coordinate action plans in response to feedback to continually enhance the student experience.Develop and deliver a range of communications to students and staff regarding student engagement and enhancement activities; review and improve effectiveness of communications.Contribute to the development and delivery of the Student Experience and Wellbeing Strategy, related policies, processes, operational plans and budget; monitor KPIs and targets and share learnings from best practice.As part of a network of Student Experience Officers, contribute to College and University-wide projects and support colleagues as appropriate.Assist in planning, promotion and delivery of personal skills development activities, mentoring, employability and student mobility (international and industrial) and generic skills development.Prepare key themes related to student engagement and make recommendations as appropriate.Work with external partners to purchase services and with internal teams to process payments.Required Knowledge, Skills, Qualifications, Experience

Educated to Degree level or equivalent relevant experience in a similar roleConsiderable experience of supporting students in higher education (voluntary or paid)Understanding of undergraduate, postgraduate, international and Distance Learning education and the student lifecycle and issues affecting higher educationUnderstanding of the importance of student feedback systemsExcellent communication and interpersonal skills; ability to work with a range of stakeholders and influence, motivate and gain supportProactive, highly motivated, well organized; ability to work on own initiative and coordinate new activity with a flexible, creative approachWilling to deliver projects with measurable outcomes; ability to analyze data to inform action planningEffective teamwork and commitment to delivering an excellent customer experienceExcellent IT skills and aptitude for learning new packages to support analysis, presentation and communication (including VLEs, social media and digital communications)Willingness to work flexibly, occasionally outside normal hoursCommitment to continuing professional development and trainingExperience in project management/coordinationDesirable

Experience in developing web-based and social media materialsExperience of supporting implementation of student survey and feedback action plansExperience supporting a diverse mix of academic programmesUnderstanding of relevant external accreditation organisationsInformal enquiries

Informal enquiries to Jen Cotter, Student Experience Manager, email: j.cotter@bham.ac.ukView our staff values and behaviours here.We believe there is no such thing as a ''typical'' member of University of Birmingham staff and that diversity in its many forms is a strength. We are committed to addressing barriers and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre and are committed to sustainability as part of our strategy. You can find out more about our work to create a fairer university on our website.

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