3-month contract (within scope of IR35) 35 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience.Resolve hardware and software related issues.Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery of technical projects including:Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation.BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions.Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices.Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment.