Job Description Title: 3rd Line Cloud Support Engineer Location: Office-based Southwest London Salary: Circa 40,000 to 45,000 depending on experience + pension Permanent Position - Office Based - This position would appeal to a candidate with a permanent role background, including good tenure. Travel: Occasional when required Start Date: ASAP. Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 3rd Line Cloud Support Engineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhanceclients'' business operations. A-Level or HND level of qualificationsStrong verbal and written communicationExperience on a support helpdesk with a variety of technologies (MSP ideal)Certifications of technical knowledge Key ResponsibilitiesCreate scripts to improve cloud deployment and reporting mainly in SharePoint.Be a dedicated support point for detailed firewall questions.Ensure good working knowledge of cloud infrastructure and monitoring tools across the team.Work effectively with external suppliers who are used to delivering elements of our serviceBuild good trust-based relationships with key customers and customer groups when providing support needs. Ensure that two-way feedback is developed relating to our products and services, current customer priorities, c