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Brand: RS GroupFunction: Digital and TechnologyWork Location: VirtualAtlassian Cloud Application Support AnalystLocation: Remote (UK)PermanentRS Group is looking for a talented and driven Atlassian Cloud Application Support Analyst to join our expanding global technology team on a permanent basis. In this pivotal mid-level role, you’ll play a key part in supporting and optimising our SaaS platforms while helping to drive operational excellence and technical maturity across the organisation.This is your opportunity to make a real impact—setting standards, improving processes, and collaborating with cross-functional teams to elevate service quality. You''ll provide both operational and technical subject matter expertise to internal teams, support strategic platforms, and help maintain a culture of continuous improvement.What You’ll Be DoingManage configuration, availability, and performance of Atlassian Cloud and other SaaS platformsSupport and maintain a suite of third-party SaaS platforms, including Datadog, JFrog, MuleSoft AnyConnect, SAP Rise, and MiroOwn and monitor SaaS product support SLAs, ensuring high-quality service deliveryPartner with Digital Product Owners, Engineering, InfoSec, and Business stakeholders to support platform strategy and operationsEvaluate and implement change requests, ensuring best practices, appropriate test coverage, and rollback plansParticipate in weekly Technical Change Boards to review, assess, and advise on proposed changes across tech stacksManage incoming support requests and incidents, aligning resolution with agreed SLAsLead or support incident resolution efforts across diverse technologies and teamsMaintain comprehensive documentation for support processes and transitioned servicesContribute to risk management, platform improvements, and proactive service enhancementAct as a lead technical expert to troubleshoot and resolve complex issuesImplement corrective action plans to address service-impacting problemsReview vulnerability reports and collaborate with security teams on required updatesFoster strong relationships with third-party vendors and internal support teamsManage vendor performance in line with contractual support agreementsCommunicate technical topics effectively with both technical and non-technical stakeholdersReview and contribute to root cause analyses for critical incidentsActively share best practices across the RS Global Technology and Cloud communityAbout YouYou’re a hands-on technologist with a strong background in supporting SaaS platforms in enterprise environments. You''re customer-focused, adaptable, and thrive in fast-paced settings where collaboration and accountability are key. You bring a blend of technical skill, process-oriented thinking, and the communication ability to bridge gaps between teams and stakeholders.You’re also someone who enjoys solving complex problems, takes ownership of outcomes, and continuously seeks to improve service delivery through innovation and teamwork.What We’re Looking ForSolid experience in enterprise applications environments, ideally in internal/SME-facing support rolesProficiency with Jira (Server, Data Center, and Cloud) at the organisation admin level, including workflow designStrong API knowledge and scripting experience, including JQL, macros, ScriptRunner, PowerScripts, and Automation for JiraFamiliarity with migration tools such as CMJ or Project ConfiguratorIntegration experience with tools such as Bitbucket, ServiceNow, Bamboo, and JenkinsAbility to lead technical planning and solutioning for complex platform migrations and hybrid environmentsProven capability in customer discovery, understanding requirements, and identifying potential roadblocksStrong communication and stakeholder management skills across technical and business audiencesExperience working in diverse cross-functional teams, including Product, Support, Architecture, and Customer SuccessA fast learner with a solid grasp of cloud technologies and deployment modelsFamiliarity with various software delivery methodologies (e.g. Agile, Waterfall, Lean)Excellent problem-solving, analytical, and interpersonal skillsExperience managing or collaborating with external vendors and service providersThe extras you’ll get:At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UKandI, we’ve just introduced a number of new Family Friendly Policies including:Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring and consultationSupport for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndromeSupport for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopauseHelping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgeryAdditions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

We are RSAt RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.Our purpose? Making amazing happen for a better world.We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.

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