Job Title: Customer Service Advisor - Out of HoursLocation: Manchester City Center - Angel SquareStart Date: ASAPContract: 10 monthsPay: 13.00 per hourHours: 37.5 hours per week (8 pm - 8 am, 4 nights on, 4 nights off)Location: Hybrid once fully trained Are you a night owl looking for a rewarding role with impactful work during non-traditional hours? As an Out of Hours Advisor, you''ll play a vital role in supporting our Funeralcare services, providing critical assistance to families and organizations when they need it most. Why This Role Is Ideal for Night Workers:Meaningful Work After Hours: You''ll be the calm, compassionate voice during the night, supporting hospitals, care homes, and families when they need guidance the most.Night-Shift Flexibility: Enjoy a 4-night-on, 4-night-off schedule, allowing you to balance work with your personal life.Quiet, Focused Environment: Work in a calm, late-night office setting, giving you the space to focus without daytime distractions.Extra Pay for Night Shifts: With a competitive hourly rate of 13, your night shift work comes with added value. Key Responsibilities:Support in Sensitive Moments: Handle late-night calls with care and professionalism, ensuring families and institutions receive respectful, timely support in transporting the deceased.Social media and Admin Tasks: Be in charge of social media monitoring, handling queries and comments, while also taking care of essential admin duties like responding to emails and managing pos