Job Title: Customer Care Specialist AgentLocation: Liverpool City Centre on a hybrid working basisSalary: 28,459 per annumJob Type: Permanent, Full TimeWorking Hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours a weekLooking for a new challenge? Do you have a passion for delivering exceptional service and good outcomes for customers? Are you compassionate, empathetic and an outstanding communicator?What You''ll Be Doing:Supporting customers experiencing financial difficulties and/or vulnerability providing good customer outcomes meeting both customer and business needsProviding great customer service (using models including TEXAS and IDEA) with the aim of a one call resolutionAssisting customers/businesses with debts owed - ensuring these are recovered meeting both the customer and business needs.Responding to queries from clients and agents received by phone, email or letter in a courteous and helpful manner and ensuring that all information required is obtained and communicated.Investigating cases where necessary and root cause analysis to improve processes going forward.Collaboration with other departments for successful business and customer outcomesEffectively communicating with third parties regarding mutual clients, maintaining the professional relationshipMaintaining accurate records of any correspondence received from the client regarding payment or payment plans.Other duties where applicableWhat we''re looking for:Credit Control department experience within the ..... full job details .....