Customer Order Management Specialist / SupervisorLocation: PeterboroughPay Rate: 18.97 per hour (PAYE)Contract: 12 Months (Projected 24+ month project duration)Work Pattern: Full-time (37.5 hours), Hybrid (3 days office-based)The OpportunityAre you a proactive leader with a technical mindset and a passion for operational excellence? We are looking for a Customer Order Management Specialist/Supervisor to join a global leader in Peterborough.In this pivotal role, you will bridge the gap between complex engineering specifications and world-class customer service. You won''t just be managing orders; you''ll be leading a team of four and acting as the technical heartbeat of the customer account, ensuring every product configuration is precise and every delivery is seamless.Key ResponsibilitiesTeam Leadership: Lead and mentor a small, dedicated team of four to drive departmental initiatives and service excellence.Technical Configuration: Interpret complex customer specifications and configure Level 1 Bills of Material (BOM). You''ll liaise with Engineering, Purchasing, and Production to ensure technical "soft options" are feasible and accurate.Lifecycle Management: Oversee the end-to-end order journey-from initial entry and modifications to invoicing, credits, and logistics documentation.Cross-Functional Liaison: Act as the central point of contact, justifying development work for Engineering Change Requests and consulting with global plants on build availability.Customer Advocacy: