Established Tour Operator, specialising in luxury adventure and expedition travel is looking to recruit a hands-on, experienced Travel Operations Team Leader. As Customer Operations Team Leader, you''ll lead the day-to-day performance of the Operations Team, ensuring customers receive timely, empathetic and solutions-focused support throughout their journey. This 12-month maternity cover role is critical in maintaining operational stability, providing confident leadership continuity, and stepping up as deputy to the Operations Manager when needed.This Tour Operator team are both office and remote based, so you will be flexible to travel to offices on occasions. Salary is competitive, based on experience, with additional team and company bonuses, and additional benefits. If you have solid customer service team management experience within the travel industry or a luxury industry, and a true love of travel and the outdoors, this is a challenging, exciting and rewarding next step. THE COMPANYA UK based Tour Operator, with a global team specialising in luxury adventurous trips to Antarctica, Patagonia and Arctic. It''s a team of innovative, knowledgeable, values-led and driven people, who know their customers can use their extraordinary travels and protect the planet. They''re now growing their team again and strive to continue to be game-changers in the Travel Industry. JOB DESCRIPTION:This is a hands-on leadership role at the frontline of the company''s customer operations, sup