Applications Product Specialist (Contract) Duration: 9 Months (Possibility for extension)Location: Surrey, East and West Sussex, Hampshire and Berkshire (Fully On-site Role)Rate: A highly competitive PAYE or Umbrella Day Rate is available for suitable candidates Role Profile:Be responsible for providing application, technical or scientific support to internal/external customersHandle customer enquiries from the acceptance of application product problems through to caseresolutionTo deliver sustainable solutions for support casesDeliver customer trainingProvide on site support activities Key Responsibilities:Handling of external and internal enquiries, either remotely or directlyIdentification and troubleshooting of complex issuesConducting and design of external/internal trainingInformation and knowledge transferOn-site service activities - troubleshooting, installations, commissioning of instruments intoroutine useSupporting instrument installationsConfiguration and commissioning of systems into routine useOn site support during customer verification andgo-liveHandling of complaints in cooperation with RCSC and team support (including communication with customers and colleagues)Identification, reporting and resolution of common and reproducible issuesMonitoring and escalation of complaintsConducting and design of internal/external trainingPerform training for Roche systems with agreed concepts and documentationMaintain records of customer trainings within sitesUndertake trai