Customer Support / Scientific Account Coordinator Pathology Services Location: London (Fully On-Site) Full-Time 40 hours per week (Mon Fri + occasional Saturdays)£30,000We re working with a leading pathology company looking to bring in a confident and organised individual to support their client services team. This is a great opportunity for someone with a lab background who enjoys combining technical knowledge with customer-facing work.The RoleYou ll act as a key point of contact for clients, handling queries and supporting day-to-day service delivery. This includes responding to emails and calls, coordinating requests, and working closely with internal teams to make sure everything runs smoothly.It s a fast-paced role where communication and attention to detail are key.What You ll Be Doing Managing client queries via phone and email in a professional and timely mannerSupporting with test requests, results queries, and general service-related issuesLiaising with internal departments to resolve queries and ensure smooth operationsMonitoring and following up on outstanding requestsDelivering a high level of customer service at all times Essential Requirements Previous experience working in a laboratory environment as a Medical Laboratory Assistant (MLA) (minimum requirement)Strong customer service backgroundExcellent communication skills (both written and verbal)Confident using email and handling phone-based queriesGood command of the English languageWilling to work fully on-s