Our client is seeking an IT Support Officer/ 1st Line Support Officer to join them in their Croydon office. General Responsibilities: • Be the first point of contact for internal users, providing support for applications, hardware, and basic networks. • Assist senior and VIP users with NHS clinical applications, Microsoft packages, and other tools. • Troubleshoot and resolve IT issues efficiently, ensuring minimal disruption to users. • Create and distribute Standard Operating Procedures (SOPs) to guide users and streamline support. • Keep the knowledge base up to date with relevant information, ensuring it s current and useful. • Provide training and support to staff and managers, helping them stay on top of new systems and processes. • Train and advise junior team members, supporting their development. • Maintain the helpdesk to ensure issues are logged, tracked, and resolved in a timely manner. Experience Desired: • At least 1 year in 1st or 2nd line desktop and phone support, including hardware and basic networks. • A customer-first mindset with the ability to connect with and support users at all levels. • You enjoy troubleshooting and can break down technical issues into clear, manageable steps. • Strong written and verbal communication skills, especially when creating user guides, SOPs, and knowledge base updates. • Ability to maintain the helpdesk and ensure smooth, efficient operation. Should you have any questions or wish to apply please do not hesitate to contact