Customer Service AdvisorLocation: Trax Park, DoncasterHours: Full time, 37 hours per weekSalary: 27,715, plus 33 days holiday (including bank holidays), pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work schemeAbout the RoleWe''re looking for a Customer Service Advisor to join our team in Doncaster. In this key role, you''ll be the first point of contact for a portfolio of our Customer Accounts, helping to resolve queries, process orders, and ensure we''re delivering exceptional service. If you enjoy problem-solving, working in a collaborative environment, and making a real impact on the customer experience, this role is for you.As part of your key responsibilities, you''ll: Act as the first point of contact for a portfolio of Customer Accounts, resolving queries and building strong customer relationships Handle pricing, delivery information, and order processing from end to end Drive customer satisfaction and manage key customer enquiries Collaborate with departments across the business to troubleshoot issues and handle complaints professionally Work closely with internal teams to ensure swift problem resolution within agreed SLAs Maintain accurate records and recognise patterns in service failures Support business improvement activity to design and implement processes that maximise operational performance and improve customer engagementAbout YouWe''d love you to have the following skills and experience, ..... full job details .....