Our client is currently looking to recruit an Enterprise Service Management Delivery Lead on an initial 9 month. Enterprise Service Management Delivery Lead Central London / Hybrid - 9 months £350 - £385 per day inside IR35 We are looking for an Enterprise Service Management (ESM) Delivery Lead to support a major transition from programme delivery into business-as-usual. You ll lead the remaining work packages of a large ESM programme, manage a smooth transition into BAU, and support the rollout of a new ESM operating model. This is a business-facing role working closely with technical teams to enhance our enterprise front door ticketing and workflow product. You will manage a small team (1 3 people) and play a key role in driving service improvements across a complex, fast-moving environment.Duties Deliver programme work packages and lead transition into BAU Drive service improvements, customer experience insights, and continual service management Run service reviews and produce performance reporting Prioritise high-impact initiatives across the ESM portfolio Collaborate with technical teams on enhancements (e.g. telephony, chat, reporting) Shape governance and support the long-term ESM operating model Key Experience Strong experience delivering services in complex organisations Programme delivery experience, ideally involving ESM Excellent stakeholder management and communication skills Ability to lead service reviews and turn data into actionable insights Knowledge of